01 Who We Are

Explore Flights is a travel agency providing flight bookings, visa assistance, holiday packages, tours, hotel reservations, and travel-related services for customers across the United Kingdom and internationally.

For the purpose of UK data protection legislation, Explore Flights acts as the Data Controller of your personal information.

02 Regulatory Compliance

Because our website serves UK clients, we strictly comply with the UK GDPR and the Data Protection Act 2018. The UK data protection regulator is the Information Commissioner's Office (ICO), which actively monitors businesses to ensure consumer data is protected.

We are committed to safeguarding all personal data, identity credentials, booking records, passport details, visa documentation, and communication information submitted through our platform.

03 Information We Collect

Depending on the services you request, we may collect:

• Full name and date of birth
• Passport and visa information
• Email address and phone number
• Billing and payment details
• Travel itinerary and booking information
• Emergency contact information
• IP address, browser, and device information

We collect this information when you submit enquiry forms, make bookings, request visa assistance, contact our support team, or use our website.

04 Lawful Basis for Processing

Under UK law, we must clearly explain the legal basis for processing your personal information.

We process your data under the following lawful bases:

• Performance of a Contract — to process flight bookings, hotel reservations, visa applications, tour arrangements, and other travel services.
• Legitimate Interests — to respond to enquiries, improve our services, prevent fraud, monitor security, and maintain customer relationships.
• Legal Obligations — where processing is necessary for compliance with immigration laws, financial regulations, or government requests.
• Consent — for marketing emails, newsletters, and optional cookies.

05 How We Use Your Information

Your information may be used to:

• Process flight and travel bookings
• Arrange visa and immigration assistance
• Send booking confirmations and travel updates
• Provide customer support services
• Improve website functionality and user experience
• Prevent fraudulent or unauthorised activities
• Meet legal and regulatory obligations

06 Sharing Your Information

We may share your information with trusted third parties including:

• Airlines and travel suppliers
• Hotels and accommodation providers
• Visa processing authorities
• Payment processors
• Technology and hosting providers
• Government or regulatory authorities where legally required

We only share information necessary for delivering the requested service.

07 UK Data Rights

Under UK GDPR, you maintain the following legal rights regarding your personal data:

• The right to make a Subject Access Request (SAR) to obtain a copy of the data we hold about you.
• The right to rectification of inaccurate or incomplete information.
• The right to be forgotten (erasure), subject to applicable legal obligations.
• The right to restrict processing of your personal information.
• The right to object to certain forms of processing, including direct marketing.
• The right to data portability to another provider where technically possible.

08 Cookies & Website Tracking

Our website may use cookies and analytics technologies to improve user experience, analyse traffic, maintain security, and personalise content.

You may disable cookies through your browser settings at any time.

09 Data Security & Retention

We implement appropriate technical and organisational security measures to protect your information against unauthorised access, misuse, disclosure, or loss.

Your data is retained only for as long as necessary to fulfil travel services, comply with legal obligations, resolve disputes, and maintain operational records.

10 The Right to Complain to the ICO

If you are unhappy with how we process or manage your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Official ICO Website: https://ico.org.uk

We would appreciate the opportunity to address your concerns directly before you contact the ICO.

11 Updates to This Policy

We may update this Privacy Policy periodically to reflect legal, operational, or service-related changes. Any updates will be published on this page with a revised “Last Updated” date.